Refund Policy

Ripllo sells access to the platform via monthly and annual subscription plans. Subscription fees are charged in advance for the upcoming billing period and are non-refundable for the current period once the period has started. You can cancel from your dashboard at any time — cancellation stops the next renewal.

• Duplicate charges — refunded within 7 business days of confirmation.
• Service unavailable for >24 consecutive hours due to an issue on our side — pro-rated credit or refund on request.
• Charged after cancellation — refunded in full within 7 business days.
• Unauthorised charges — contact support immediately.

• Partial-period cancellation — current period was consumed; no mid-cycle pro-rata.
• Change of mind after the trial period.
• Failure to use the service.
• Plan downgrades — new tier applies from the next renewal.
• Annual plans cancelled mid-year — current 12-month period not refunded.

Earned payouts to creators and affiliators are not subscription fees and are governed by the underlying program rules (referral attribution, abandoned-cart commission, etc.) plus the payment provider's payout terms. Disputes about earned payouts are reviewed case-by-case.

Email support@forjio.com with the account email, the invoice number or charge date, and the reason. We respond within 2 business days. Approved refunds are issued to the original payment method within 7 business days.

PT Forjio Teknologi Indonesia
Jl. Parkit, Blok I, No. 48, RT 004, RW 001, Cempaka Permai, Gading Cempaka, Bengkulu, Bengkulu 38221
Phone / WhatsApp: +62 815-2999-0219
Email: support@forjio.com